WHO WE ARE

Our History

CBS_IMAGE_1903_CIRCLE.png

On August 12, 1903 Nicholas MacLeod started a credit reporting business in partnership with an attorney in Spokane, WA.

CBS_IMAGE_1941_CIRCLE.png

Since its founding, the company has offered many services and been named many things – a credit-reporting agency, a credit bureau, a collection agency – but has always remained one thing – a leader in the credit industry.

CBS_IMAGE_TODAY_CIRCLE.png

Today, CBS Collections, Inc. is a stand-alone, third-party collection agency. We serve our clients with old-fashioned principles of superior customer service, the latest technology, and a rich history of success. We look forward to the next 100 years!

STAFF & PHILOSOPHY

Collections is a difficult business and CBS's highly trained staff
is up for the challenge.

DEDICATED. INFORMED. HELPFUL.

Outstanding service is our commitment to you. Every team member is educated thoroughly on current regulations, and CBS considers ourselves more than just your collections agency. We are your partner -  invested in improving your bottom-line.


TESTIMONIALS

We are proud to let our client's words speak for themselves.

“My company has been working with CBS Collections, Inc. for over 27 years and it’s been great.  CBS provides a professional service with over a 40% success rate with the accounts that we assign to them.  They help keep our overhead lower, so we can pass that savings on to our customers.”

Mike | Health Club

“Working with CBS Collections has been a very positive experience. I know trying to collect bad debts is a very difficult job and it takes special skills to do it well.  Obviously your employees have what it takes and their hard work is definitely appreciated.”

Jan | Utilities


“I had some overdue accounts and decided to call CBS Collections.  I reached Celene who spent a good 15-20 minutes explaining the ins and out of collecting bad debts.  They were a big help.  Three days later I got paid.” 

Mike | Print Materials

“I sense that CBS sincerely wants us to succeed in the collection process and have worked with them for over 25 years.  They provide training for our staff, and alert us to the latest laws relating to collections.  Our collection needs are different in the medical profession and diplomacy is a must.  It is because of this we utilize CBS.” 

Leanne | Medical


Our Technologies

CBS proudly utilizes a variety of technology to serve our clients and improve results.



  • Client Web Access (CAW) grants our customers a convenient way to list and manage their accounts as well as providing a powerful tool for custom reporting.
  • Accounts are accepted digitally via disk, thumb drive, or by interfacing with client systems.

CBS_IMAGE_COMPUTER_CLOUD.png

 

 

  • Every account is “scrubbed” for bankruptcies, whether phone numbers are cell or landlines, current address and deceased debtors.